Omnichannel: Single point of contact to build successful customer relationships
An omnichannel approach is premised on synchronicity across all the channels that are being used, says Kelvin Brown, director of AnD Communications.
Compliant call recording unlocks treasure trove of business benefits, says Telviva
Businesses are starting to see the effective and compliant recording of conversations has evolved into a strategy to provide a strategic advantage, says Telviva chief commercial officer Rob Lith.
SD-WAN enables secure, future-proof virtual work communities
SD-WAN technology empowers companies to digitise their business and consume cloud technologies that drive new opportunities for growth, says David Browne, regional executive at Telviva.
Are your customers human?
By 2025, Internet of things devices will outnumber humans by more than five to one, and will be everywhere – from our fridges to our cars and the clothes we wear.
Are you ready for truly converged business communications?
Many local brands and businesses fail to implement and invest in the communications infrastructure that allows for quality customer conversations to take place.
Your platform, or mine?
As remote working becomes the new norm, the first and most tricky stumbling block is the choice of which video-conferencing platform to use.
The true cost of missed business opportunities during load-shedding
Load-shedding can have a devastating impact on your company, but there are simple (and often affordable) measures that can be taken to mitigate the losses.
Tech trends and how they're disrupting business
Technologies like AI, 3D printing, VR, automation and IOT make almost every aspect of our lives quicker, cheaper and simpler, says Telviva.
PBX vs PABX. Is there really a difference?
Basically, a PABX is a type of PBX that is simply automated, says Telviva.
Have you really gone digital?
Going digital should be about enhancing a process, reducing its operational cost or adding new value, says Telviva.
You've got fibre, now what?
Think of fibre broadband as an enabler, a way of doing things better, quicker and cheaper, says Connection Telecom.