1Stream celebrates 13 years of great partnerships
Technology and seamless customer service remain at the heart of the business, says 1Stream.
Is your contact centre ready for online retail?
1Stream suggests retailers assess their contact centre's readiness for online retail in terms of five factors.
Top five contact centre trends in 2021
There has been a consistent increase in the need to incorporate chat into a contact centre, says 1Stream.
Click to chat or call functionality brings customer choice, business efficiency
Through three widgets being installed on a business’s Web site, customers are immediately able to make contact via chat, call or video call, says 1Stream.
1Stream contact centre solution available throughout southern Africa
The company is focused on streamlining contact centre operations through seamless integration and providing a single solution for all contact centre needs.
Improve your customer service with contact centre integration
To provide the best customer experience, contact centres must incorporate channels like e-mail, chat and WhatsApp to the more traditional voice platforms.
Managing leads in a smart dialler
1Stream, a provider of cloud-based contact centre technology, developed a comprehensive lead management system for Drive & Save.
Managing your workforce from home
1Stream offers management strategies and technology solutions to give companies the tools needed to effectively manage remote working teams.
Managing your off-site contact centre
When it comes to remote working, communication is even more crucial to effective team management, says 1Stream.
Innovative SA companies adapt to COVID-19
Call centres are looking to allow their staff to operate from home, says 1Stream.
Salesforce Lightning gets powerful with 1Stream
1Stream pioneered a full integration with Salesforce Lightning to offer businesses a more holistic CRM solution.